SHIPPING & DELIVERY

Shipping Providers

Orders within the EU are usually shipped with DPD.
Orders outside the EU are typically shipped with FedEx Express.

Depending on the destination, package size, or local availability, alternative shipping providers may occasionally be used.

Processing & Delivery Times

To ensure the safe transport of chemical reagents, all orders are dispatched exclusively on Mondays.

Estimated delivery times:

  • Germany: 2–4 working days
  • EU countries: 2–4 working days
  • Non-EU countries: delivery times may vary depending on customs processing

International shipments may occasionally experience customs delays. While we cannot influence customs procedures in individual countries, we support all enquiries to help ensure the fastest possible delivery.

Sustainable Packaging

To reduce packaging waste and improve sustainability, larger orders may be packed together in a single box. For example, orders containing multiple QTests (such as 3 or 5 applications) may be shipped together with:

  • one instruction manual
  • one pair of gloves
  • multiple QTests in a shared package

Shipping costs

Germany:

  • Free shipping for orders over 50€
  • Orders below 50€: 4.99€ flat shipping rate (including tracked shipping)

Europe:

  • Free shipping for orders over 150€
  • Orders below 150€: shipping rates up to 17.50€ depending on destination and delivery location (including tracked shipping)

The shipment to countries outside the EU member states occurs exclusively on Mondays! Only in this way can we ensure that fast delivery of the reagents can occur and that the rapid tests and reagents without losses arrive safely.

USA/Canada:

Import Fees & Taxes: Import duties, customs fees, and local taxes are not included in the product prices shown in our webshop. For deliveries to non-EU countries (including the UK), additional charges may apply and must be paid by the customer. Please check your local import regulations before placing an order.

Delivery Locations

We can deliver to:

  • home addresses
  • workplaces
  • friends or family
  • DPD Pickup Paketshops

If no separate delivery address is provided, the order will be shipped to the billing address.

Countries We Currently Ship To

Austria, Belgium, Czech Republic, France, Germany, Great Britain, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Poland, Portugal, Spain, Switzerland

Do you offer discrete shipping?

Yes, all of our parcels are shipped discreetly. Orders are packaged in plain, unbranded materials, with no visible logos or identifying labels.

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